Central Rural Electric Cooperative is hiring an Account Representative! 

To view this position on Central Rural Electric Cooperative's website and to apply online - Click Here

Core Values
The core values represent the code of conduct required of every employee to ensure a higher standard of performance and cooperation is demonstrated and maintained throughout the cooperative.  

• Safety First 
• Purpose Driven 
• Dedicated to Serve 
• Respectful Engagement
• Servant Leadership  
• Results Oriented

Responsibilities
The duties and responsibilities described below are the essential functions of the job and are not intended to be all inclusive for this position.

• Initiate and nurture strong relationships with members and customers, promoting a continued positive business relationship.
• Continually assess and address all service issues including billing and quality of service to ensure a continued high level of member/customer service and satisfaction, to meet the needs of the member/customer.
• Resolve member/customer inquiries by phone, email and in person with the utmost professionalism.
• Process member orders such as disconnects, reconnects, security lights, adjustments, etc.
• Prepare correspondence to members/customers for various reasons relating to their service.
• Maintain and update member and customer records.
• Work with residential accounts in the areas of fiber needs for new and existing homes.
• Receive and process payments, maintain working cash and a balanced drawer at all times and prepare bank deposits, all while maintaining a neat and orderly work area.
• Effectively communicate the cooperative’s policies, procedures, rates, bylaws and terms and conditions.
• Effectively communicate to members/customers about bills, new service, and cooperative programs and services.
• Process and collect on delinquent accounts and submit to collection agency as required.    
• Provide callers with information such as company address, directions to company location, company fax numbers, company website and other related information.
• Maintain security by following procedures and keeping a logbook of visitors.
• Miscellaneous data entry.
• Performs other duties as assigned.  

Qualifications
A successful candidate must believe in the core values of the cooperative and be driven by the mission. The duties and responsibilities described above are the essential functions of the job. The qualifications below represent the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific requirements and competencies include:

• Solid Educational Background – Associate’s Degree or Two-Year University equivalent required (including technical school completion); 1-4 years of related work experience may include general office or clerical experience.
  
• Must have and maintain a valid Oklahoma driver’s license.
  
• Action Oriented - enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
  
• Achievement Focus - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against core values, recognizes and acts on opportunities and takes calculated risks to accomplish goals.
  
• Customer Service – Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs and solicits customer feedback to improve service.
  
• Job Knowledge - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays understanding of how job relates to others and uses resources effectively.
  
• Self-Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism, and recovers quickly from setbacks, projects realistic self confidence in abilities.
  
• Quality – Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance and monitors own work to ensure quality. 

Work Environment
Indoor office work environment; nonhazardous work, occasional high noise environment, occasional travel including/excluding overnight stays, some irregular work related to member meetings and on call rotation

Work Hazards
Infrequent exposure to extremes in noises, temperatures, distractions, etc. Little or no exposure to hazards.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light physical exertion required for this position. Lifting 25 lbs. maximum and occasionally lifting and/or carrying such articles as computer printouts, map books, ledgers, small tools, computer monitors, etc. Walking and standing will be required. Good near or distant vision will be required. Reaching. Handling. Fingering. Feeling. Talking. Hearing.

To view this position on Central Rural Electric Cooperative's website and to apply online - Click Here